Shipping policy
Effective Date: May 1, 2025 | Last Updated: May 1, 2025
This Shipping Policy applies to all orders placed through ozea.ca and governs the delivery of products to customers within Canada. By placing an order with Ozea Collection, you agree to the terms outlined in this policy.
1. Order Processing
1.1 Processing Timeframe
All orders are processed within 2 to 5 business days (Monday through Friday, excluding Canadian statutory holidays) after payment confirmation is received. Orders placed on weekends or statutory holidays will begin processing on the next business day.
1.2 Order Confirmation
Upon successfully placing an order, you will receive an email confirmation containing your order details. This confirmation does not constitute acceptance of your order; it is a confirmation that we have received your request. Acceptance occurs when your order is shipped and a shipping confirmation is sent.
1.3 Order Modifications & Cancellations
If you wish to modify or cancel your order, please contact us at support@ozea.ca within 24 hours of placing your order. Once an order has been processed or shipped, it cannot be modified or cancelled.
2. Shipping Destinations
2.1 Domestic Shipping (Canada)
We currently ship to all provinces and territories within Canada, including:
- Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador
- Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island
- Quebec, Saskatchewan, Yukon
3. Shipping Methods & Estimated Delivery Times
All orders are shipped via Purolator. Estimated delivery times begin from the date of shipment, not the date of order placement.
3.1 Delivery Estimates
Estimated delivery is 5 to 10 business days. Delivery estimates are provided in good faith and are not guaranteed delivery dates. Ozea Collection is not responsible for delays caused by Purolator, weather conditions, or other circumstances beyond our control.
If you have not received your order within the time stated above, please contact Purolator directly:
- By phone: 1-888-744-7123
- Online: www.purolator.com
4. Shipping Costs
4.1 Calculation of Shipping Fees
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. All prices are in Canadian Dollars (CAD).
4.2 Free Shipping Promotions
From time to time, Ozea Collection may offer free shipping promotions. These promotions are subject to specific terms and conditions. Promotional offers cannot be retroactively applied to existing orders.
5. Packaging
All orders are shipped in standard protective packaging. We do not currently offer gift wrapping or specialty packaging services.
6. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. Tracking information may take up to 24 hours to become active after dispatch.
If you have not received a shipping confirmation within 7 business days, please contact us at support@ozea.ca.
7. Lost, Delayed, or Damaged Shipments
7.1 Lost Packages
If your package has not moved for more than 7 consecutive business days, or is marked as delivered but not received, please contact us within 10 business days at support@ozea.ca. If confirmed lost, we will offer a replacement or full refund.
7.2 Incorrect Items
If you receive an incorrect item, please contact us within 5 business days at support@ozea.ca with your order number. We will arrange for the correct item at no additional cost.
8. Failed Deliveries & Returned Packages
If a delivery fails due to an incorrect address, failure to collect, or package refusal, the package may be returned to us. In such cases:
- We will notify you upon receipt of the returned package
- Re-shipment may be arranged at an additional cost to the customer
- If re-shipment is not desired, a refund of the product cost may be issued, less shipping fees incurred
9. Returns & Refunds
9.1 Change of Mind
We do not accept returns or exchanges due to a change of mind. If you have questions before ordering, please contact support@ozea.ca.
9.2 Non-Returnable Items
For health and hygiene reasons, certain items are non-returnable, including:
- Earrings and any other pierced jewelry
- Any item that has been worn, used, or removed from its original packaging
9.3 Defective or Damaged Items
If your item arrives defective or damaged, contact us at support@ozea.ca within 5 business days with photos. If confirmed defective, we will cover return shipping and offer a replacement or full refund.
9.4 How Refunds Are Issued
All approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear.
10. Taxes
Ozea Collection is currently not registered for GST/HST and is not required to collect sales tax at this time. No taxes will be applied at checkout. The price you see is the price you pay.
11. Contact Us
Email: support@ozea.ca
Website: www.ozea.ca
Response Time: Within 2 to 3 business days
This policy is subject to change without prior notice.