Refund policy

Effective Updated: July 1, 2026

Last Updated: July 1, 2026

This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through Ozea Collection. By placing an order on www.ozea.ca, you agree to the terms outlined below.

1. Returns & Refunds

1.1 Change of Mind

We do not accept returns or exchanges due to a change of mind. If you have questions before ordering, please contact us at support@ozea.ca.

1.2 Non-Returnable Items

For health and hygiene reasons, certain items are non-returnable, including:

• Earrings and any other pierced jewelry
• Any item that has been worn, used, or removed from its original packaging
• Items that are damaged due to misuse, improper care, or normal wear over time

1.3 Defective or Damaged Items

If your item arrives defective or damaged, please contact us at support@ozea.ca within 5 business days of delivery with your order number and clear photos of the item and packaging.

If confirmed defective or damaged, we will offer a replacement or full refund. In approved cases, Ozea Collection will cover return shipping.

1.4 Incorrect Items

If you receive an incorrect item, please contact us within 5 business days of delivery at support@ozea.ca with your order number and photos of the item received.

If confirmed, we will arrange for the correct item to be sent at no additional cost or provide another suitable resolution.

1.5 How Refunds Are Issued

All approved refunds will be issued to the original payment method used at checkout.

Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

1.6 Refund Processing Time

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed to the original payment method. Depending on your financial institution, it may take several business days before the refund appears in your account.

1.7 Shipping Fees

Original shipping fees are non-refundable unless the return is due to an error by Ozea Collection or the item is confirmed to be defective or damaged.

If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, any re-shipping fees may be the responsibility of the customer.

1.8 Final Sale Items

Items purchased during clearance or final sale promotions are considered final sale unless they arrive damaged, defective, or incorrect.

2. Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Ozea Collection
Vancouver, British Columbia, Canada

Email: support@ozea.ca
Website: www.ozea.ca

Business Hours:
Monday to Friday
9:00 AM – 6:00 PM Pacific Time

Response Time:
We typically respond within 2 business days.